A Black And White Drawing Of A Military Man With A Military Uniform Sweatshirt

Thank you for shopping with WiganPrints. We value every order and are dedicated to delivering high-quality custom prints directly to your doorstep in a timely and secure manner. Please read our Shipping Policy carefully to understand our processing times, delivery methods, and other important shipping information.

Order Processing & Production Time

All products at WiganPrints are made to order, ensuring each piece meets our high standards of craftsmanship and quality.
Here’s what you can expect:

• Production Time: 1-2 business days.
  This is the time required to print, quality check, and carefully package your custom order. Our skilled production team works diligently to ensure every print is handled with care.
• Orders placed on weekends or holidays will begin processing on the next business day.
• You will receive a confirmation email once your order has been successfully placed, and a second email notification when your order has shipped.

Shipping Time & Delivery Estimates

We currently offer shipping within the United States only. Once your order has been processed and shipped, the estimated delivery time is as follows:

• Shipping Time: 5-7 business days
  This timeline may vary slightly depending on your location and carrier factors such as weather conditions or seasonal demand.
• Shipping Method: We use trusted carriers such as USPS, UPS, or FedEx to ensure safe and reliable delivery of all packages.

Shipping Rates

To provide a simple and affordable experience, we offer flat rate shipping:

• Flat Rate: $6.99 (USD) per order – no matter the size or weight of your shipment.

Whether you order one print or multiple items, you’ll only pay a single shipping fee of $6.99.

Tracking Your Order

Once your order is shipped, you will automatically receive a shipping confirmation email that includes your tracking number and carrier details.
You can use this tracking information to monitor the progress of your delivery at any time.

If you do not receive tracking information within 3 business days of placing your order, please contact us at support@wiganprints.com and we’ll assist you promptly.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.
WiganPrints is not responsible for packages that are delayed, lost, or returned due to:

• Incorrect or incomplete address information
• P.O. boxes or addresses not serviced by our carrier partners
• Unclaimed or undeliverable packages

If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend your order.

Damaged, Lost, or Delayed Packages

While we take every precaution to ensure your order arrives safely, unforeseen circumstances can occasionally arise. Here’s how we handle these situations:

• Damaged Items: If your package arrives damaged, please contact us within 7 days of delivery with clear photos of the damage and packaging. We will arrange for a replacement or refund as quickly as possible.
• Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors or your local carrier office first. If the package cannot be located, contact us at support@wiganprints.com so we can investigate.
• Shipping Delays: Please note that shipping timelines are estimates and may be affected by carrier delays, holidays, or weather-related issues. We appreciate your patience and understanding.

Order Changes & Cancellations

Once your order is placed, it enters our production process quickly.
To request a change or cancellation, please contact us within 12 hours of placing your order. After production begins, we may not be able to accommodate changes or cancellations.

Contact Us

If you have any questions about shipping, delivery times, or your order status, our support team is here to help:
Email: support@wiganprints.com
We aim to respond to all inquiries within 24 hours on business days.

At Wiganprints, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a simple and transparent refund and returns policy.

1. Return Eligibility

To be eligible for a return:

• Items must be returned within 90 days of delivery.
• Products must be unused, unwashed, and in original condition with tags attached.
• The item must be in the original packaging.

Note: Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged, misprinted, or defective:

• Contact us within 7 days of receiving your item.
• Send clear photos of the damaged product and packaging to support@wiganprints.com.
• We will either offer a replacement or issue a full refund at no extra cost.

3. Refunds

Once your return is received and inspected, we will:

• Notify you via email.
• Approve or reject the refund based on condition.
• If approved, your refund will be processed within 5-7 business days to your original payment method.

4. Exchanges

We only replace items if they are defective, damaged, or you received the wrong size due to our error. For other sizing issues, you may return the original and place a new order.

5. How to Return

To start a return:

1. Email support@wiganprints.com with your order number and reason for return.
2. We’ll provide instructions and the return shipping address.
3. Customers are responsible for return shipping costs (unless the item is defective or incorrect).

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your credit card company or bank.
• If you’ve done all of this and still have not received your refund, please contact us at support@wiganprints.com.

7. Contact Us

For any questions regarding refunds or returns, don’t hesitate to reach out:

Wiganprints Customer Support
Email: support@wiganprints.com
Working Hours: 9:00 AM – 5:00 PM, Mon-Fri (EST)

At Wiganprints, we offer secure and convenient payment options to make your shopping experience smooth and hassle-free. Whether you’re purchasing one sweatshirt or a full collection, we ensure your payment is processed safely and efficiently.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Credit & Debit Cards
  – Visa
  – MasterCard
  – American Express
  – Discover
• PayPal
  – Secure checkout with your PayPal balance or linked card/bank account.
  – No additional fees.

All transactions are processed in USD ($).

2. Secure Payment Processing

• Your security is our top priority.
• All payments are encrypted using SSL (Secure Socket Layer) technology.
• We do not store your full credit card details on our servers.

3. Payment Confirmation

• You will receive a confirmation email once your payment is successfully processed.
• Your order will then enter our 1-2 day production window before shipping.

4. Troubleshooting Payments

If you experience any issues during checkout:

• Make sure your billing information matches your card or PayPal account.
• Try a different payment method or browser.
• For additional help, contact us at support@wiganprints.com.

5. Contact Us

Still have questions about payment methods?

Wiganprints Customer Support
Email: support@wiganprints.com
Hours: 9:00 AM – 5:00 PM, Mon-Fri (EST)