Thank you for shopping with WiganPrints. We value every order and are dedicated to delivering high-quality custom prints directly to your doorstep in a timely and secure manner. Please read our Shipping Policy carefully to understand our processing times, delivery methods, and other important shipping information.
Order Processing & Production Time
All products at WiganPrints are made to order, ensuring each piece meets our high standards of craftsmanship and quality.
Here’s what you can expect:
- Production Time:Â 1-2 business days.
This is the time required to print, quality check, and carefully package your custom order. Our skilled production team works diligently to ensure every print is handled with care.
- Orders placed on weekends or holidays will begin processing on the next business day.
- You will receive a confirmation email once your order has been successfully placed, and a second email notification when your order has shipped.
Shipping Time & Delivery Estimates
We currently offer shipping within the United States only. Once your order has been processed and shipped, the estimated delivery time is as follows:
- Shipping Time:Â 5-7 business days
This timeline may vary slightly depending on your location and carrier factors such as weather conditions or seasonal demand.
- Shipping Method: We use trusted carriers such as USPS, UPS, or FedEx to ensure safe and reliable delivery of all packages.
Shipping Rates
To provide a simple and affordable experience, we offer flat rate shipping:
- Flat Rate: $6.99 (USD) per order – no matter the size or weight of your shipment.
Whether you order one print or multiple items, you’ll only pay a single shipping fee of $6.99.
Tracking Your Order
Once your order is shipped, you will automatically receive a shipping confirmation email that includes your tracking number and carrier details.
You can use this tracking information to monitor the progress of your delivery at any time.
If you do not receive tracking information within 3 business days of placing your order, please contact us at support@wiganprints.com and we’ll assist you promptly.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at checkout.
WiganPrints is not responsible for packages that are delayed, lost, or returned due to:
- Incorrect or incomplete address information
- P.O. boxes or addresses not serviced by our carrier partners
- Unclaimed or undeliverable packages
If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend your order.
Damaged, Lost, or Delayed Packages
While we take every precaution to ensure your order arrives safely, unforeseen circumstances can occasionally arise. Here’s how we handle these situations:
- Damaged Items: If your package arrives damaged, please contact us within 7 days of delivery with clear photos of the damage and packaging. We will arrange for a replacement or refund as quickly as possible.
- Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors or your local carrier office first. If the package cannot be located, contact us at support@wiganprints.com so we can investigate.
- Shipping Delays:Â Please note that shipping timelines are estimates and may be affected by carrier delays, holidays, or weather-related issues. We appreciate your patience and understanding.
Order Changes & Cancellations
Once your order is placed, it enters our production process quickly.
To request a change or cancellation, please contact us within 12 hours of placing your order. After production begins, we may not be able to accommodate changes or cancellations.
Contact Us
If you have any questions about shipping, delivery times, or your order status, our support team is here to help:
Email:Â support@wiganprints.com
We aim to respond to all inquiries within 24 hours on business days.
